FAQ

❓ Frequently Asked Questions

📦 Orders & Shipping

• When will my order ship?
  Orders are typically processed within 1–3 business days.


• How long does delivery take?
  Germany: 5–10 business days
  Europe: 7–15 business days
  Worldwide: 10–25 business days


• Will I receive a tracking number?
  Yes! Once your order ships, you will receive a tracking number via email.

💍 Product Information

• Is your jewelry real silver?
  We offer a variety of jewelry including genuine 925 sterling silver, silver-plated, stainless steel, and copper pieces. Each product description clearly lists the material.


• Is your jewelry waterproof or tarnish-resistant?
  Our stainless steel jewelry is water-safe. To extend the life of silver and silver-plated items, avoid contact with water, perfumes, and chemicals.


• Is your jewelry hypoallergenic?
  Most of our pieces are nickel-free and suitable for sensitive skin. If you have specific concerns, feel free to contact us before ordering.

🔁 Returns & Exchanges

• Can I return or exchange an item?
  Yes, we accept returns and exchanges within 30 days of delivery. Items must be unworn and in original packaging. Earrings are non-returnable unless defective, due to hygiene reasons.


• Do I need to pay for return shipping?
  Return shipping is the customer’s responsibility unless the item is defective or incorrect.

💳 Payments & Security

• What payment methods do you accept?
  We accept PayPal, Visa, Mastercard, and other major credit cards.


• Is your site secure?
  Yes. Our store uses industry-standard SSL encryption to keep your data and payment information safe.

If your question isn’t listed here, feel free to contact us. We’re happy to help!